Italian Technical Customer Support

icon Limassol
icon Forex/Fintech
JOB DESCRIPTION

Ref#RP920135I

A leading US Futures and Commodities broker providing trading services and facilities to retail clients worldwide, we are seeking an Italian speaking Technical Customer Support to join their Limassol operation. The successful candidate will have a minimum of 1 years’ experience in providing technical support within the financial services industry, with a high fluency in Italian & English. If you feel you have the necessary skills and experience, then this Italian speaking Technical Customer Support position would be a great career move in joining a well-established US broker as they grow their EU operation.

MAIN DUTIES AND RESPONSIBILITIES
  • Provide inbound customer support in opening accounts
  • Assist partners with technical support in the use of Zendesk CRM.
  • Provide support and training to clients regarding the use of MT5 trading platform.
  • Deliver guidance on the products of the company and markets.
  • Logging and classifying all requests for assistance in the CRM solution, track enquiry resolution progress with an active focus on effective, courteous and positive service.
CANDIDATE PROFILE
  • A minimum of 1 years’ experience in Technical Support in Financial Services.
  • Comprehensive knowledge of the MetaTrader platform.
  • A high fluency in Italian & English.
  • Customer orientated approach in order to deliver outstanding service.
  • Ability in providing explanations and reasoning often to to non-technical users.
  • A high level of computer literacy and an understanding of software based web technology.
COMPANY BENEFITS
  • Benefits include working hours of 09:00 - 16:00 and an attractive remuneration package.
 
Job Summary
  • icon
    6 March 2020
  • icon
    Permanent
  • icon
    Full Time
  • RP920135I
  • ross@grsrecruitment.com
  • +357 25 342 720
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
SUBMIT YOUR CV FOR THIS JOB

To apply for this position, please email your CV to Ross Pitman ,ross@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.

Send us Your CV