IT Service Manager

icon Malta
icon Financial Services, Forex/Fintech, Gaming, IT


One of the finance industry’s foremost outsourcing companies, specializing in the management of sales and customer relations for finance, online-trading and currency-trading products, are looking for an IT Manager to join their team in St Julian’s.
This is a vital role in which you will be responsible for planning implementation and improvements of the business IT infrastructure while ensuring continuity of IT related services; and overseeing the management and resolution of incidents. Prior experience in a similar role, including leading and managing a team is essential.
If you have the necessary skills and experience and are looking to make your mark in the online arena, then we look forward to receiving your CV for this IT Manager role!

  • Planning implementation and improvements of IT infrastructure while ensuring continuity of IT related services;
  • Managing and solving IT related incidents and requests, received through the internal ticketing system, by providing direct assistance when the matter can be solved locally and escalating others to support when cannot be resolved locally;
  • Ensuring that every agent within the company is fully equipped with the necessary I.T equipment and fully functional;
  • Responsibility for accounts and mail boxes creation, including them in the necessary groups and assigning permissions as requested by their respective team leaders;
  • Diagnosing, troubleshooting and resolving technical issues surrounding Windows OS, MS Office, network, e-mail, CRM/Plexop, Zoiper and hardware in a timely manner;
  • Controlling the stock and allocation of computers and associated hardware, ensuring that essential material will always be available by ordering what is required in an appropriate amount and always at the best price possible;
  • Recommending IT strategies, policies, and procedures by assessing organization outcomes, identifying problems, evaluating trends and anticipating requirements;
  • Measuring, planning and reporting on IT infrastructure capacity, participating in IT infrastructure development projects, cooperating with other IT-related teams;
  • Creating “how-to” manuals on solutions to frequently asked questions, creating procedures to improve workflow and other technical documentation;
  • Identifying problematic areas and implementing strategic solutions in time.
  • Fluent in English (fluent in Italian is an advantage);
  • Ability to manage a small team, preferably with experience;
  • At least 2 years’ experience in IT is a must;
  • Reliable, with a “can-do” attitude and proactive approach to problem-solving;
  • Ability to work well under time pressure;
  • Degree Qualification is an advantage
  • The knowledge, education, tools and opportunities for a great career in the finance industry and other multiple sectors;
  • Medical insurance;
  • Malta Menu food allowance card after three months service worth 75EUR/month and breakfast at the office every day;
  • Discount at St Julian’s largest gym, Cynergi;
  • Opportunity for growth and development within the company, with training and education.
Job Summary
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    23 January 2020
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    Full Time
  • DG919743
  • +356 27780664
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to David Guttridge, quoting the above job reference or call +356 27780664 for further information.

Send us Your CV