German Customer Support

icon Limassol
icon Forex/Fintech
JOB DESCRIPTION

Ref#EO920299

A fully regulated Forex company established over twenty years ago are currently looking for a German speaking Customer Support Agent to be based in Limassol. The company is built on its core strength and trustworthiness, which has allowed the company to provide a long-term legacy of superior service to traders and serving clients in over one hundred countries. The successful candidate must speak German and hold a high level of customer service skills. The role will be normal working hours only.

MAIN DUTIES AND RESPONSIBILITIES
  • Assist clients worldwide through a live support
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that a high level of service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results.
CANDIDATE PROFILE
  • Higher education in Linguistics or a related field
  • Previous experience in a similar position will be considered an advantage
  • Excellent knowledge of English and German language is a must
  • Knowledge of any other language will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Knowledge of MetaTrader platforms will be considered an advantage
COMPANY BENEFITS
  • 13 salaries
Job Summary
  • icon
    8 September 2020
  • icon
    Permanent
  • icon
    Full Time
  • EO920299
  • elysseos@grsrecruitment.com
  • +357 25 342 720
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
SUBMIT YOUR CV FOR THIS JOB

To apply for this position, please email your CV to Elysseos Odesseos, Elysseos@grsrecruitment.com  quoting the above job reference or call +357 25 342 720 for further information.

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