French Retention Officer

icon Limassol
icon Forex/Fintech


On behalf of our Client, a Forex brokerage built around new regulations in the financial industry designed to keep the customer protected, GRS are seeking a dynamic French speaking Retention Officer to join their Limassol based team. The successful candidate will have a minimum of 1 year’s previous sales and retention experience within the Forex sector. If you speak native or near native French, then the opportunity as a French speaking Retention Officer would be a great career move in joining a fast paced and exciting company who believe in educating their clients. If you feel you have the necessary skills and experience, then we look forward to receiving your CV.

  • Act as the essential link between clients and the FX market
  • Assist clients by reporting trends and providing market information
  • Address client queries regarding trading and the instruments that are available to them
  • Train new clients on company's platforms and trading tools
  • Provide an understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
  • Continuously provide clients with market updates
  • Understand the client's needs and trade profile in order to provide support and guidance where required
  • Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
  • Be able to cross sell company services to provide client improvement and increase LTV targets
  • Ensure timely follow up of all contacts
  • Liaise with other departments, when required, to escalate and resolve issues and/or report faults
  • Maintain high levels of client acquisition, retention and re-activation
  • Achieve monthly targets
  • A minimum of 1 year’s previous sales and retention experience within the Forex sector
  • Fluent in both French and English
  • Knowledge in Technical Analysis is required
  • Excellent communication and organisational ability
  • Strong sales and retention skills
Job Summary
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    21 October 2020
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    Full Time
  • RP918648F
  • +357 25 342 720
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Ross Pitman, quoting the above job reference or call +357 25 342 720 for further information.

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