Farsi Speaking Customer Support Executive

icon Cyprus, Limassol
icon Forex/Fintech
JOB DESCRIPTION

Ref#HE919365A 

 

GRS are working on behalf of our international Forex Company based in central Limassol we are seeking a Farsi speaking Customer Support Executive to join this established broker.  With an existing diverse, international team you will be joining a successful and continually developing company that offers advanced service to its clients. With their core values based on commitment and respect and the Head office in Limassol you will have the ability to work shifts with some of the most knowledgeable people in the Forex industry.

MAIN DUTIES AND RESPONSIBILITIES
  • Effectively managing the company chats, E-mails and calls
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
  • Offer support to the lead/client within the specified time frame
  • Updating CRM and keeping records of all communications and action taken
  • Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
  • Work independently and in teams
  • Follow standard processes and procedures
CANDIDATE PROFILE
  • Proven customer support experience
  • Experience/background in Forex and the Financial Market is a plus
  • Excellent command of the English and Farsi languages, both verbal and written
  • Strong phone contact handling skills and active listening
  • Ability to work under pressure and meet deadlines
  • Excellent communication and presentation skills
  • Flexible to work on a weekly rotating shifts is a must
Job Summary
  • icon
    11 September 2020
  • icon
    Permanent
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    Full Time
  • HE919365A
  • Hayley@grsrecruitment.com
  • 25342720
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.
SUBMIT YOUR CV FOR THIS JOB

To apply for this position, please email your CV to Hayley Buckle, hayley@grsrecruitment.com quoting the above job reference or call +357 25 342 720 for further information.

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