Client Experience Specialist

icon Limassol
icon Forex/Fintech


As part of their on-going growth and success as a Global Brokerage offering leading trading technologies and activities, GRS working with our client is seeking to recruit a highly competent and ambitious Client Experience Specialist to join their multinational team in Limassol. The ideal candidate will be exceptionally passionate about working with people and adding personal value to a customer focused role. Our Client offers competitive remuneration, ongoing opportunities for career progression, and a dynamic, vibrant, and multicultural team environment. If you are looking to develop your career and have the necessary qualifications for this position send us your CV today!

  • Provide frontline support for all client interactions covering telephone, e-mail and online media: aim to exceed clients’ expectations in every instance.
  • Be the “first line of defence” (with other stakeholders) to identify, escalate and manage potential risk.
  • Undertake key functions on MT4 to meet the organisation’s segregation of duties principles.
  • Meet the demands of both internal stakeholders and Company’s diverse client base in a growing fast-paced environment.
  • Report on relevant trends & insights as they relate to client queries, complaints and potential opportunities for the Company to internal stakeholders.
  • Perform “layer 1” trade investigation / validation / affirmation for MT4.
  • Fluency in English language at a professional level
  • Experience in the Financial Services industry and good understanding of foreign exchange, derivatives, margin FX, index & precious metals brokerage industry strongly preferred
  • Proven experience with basic desk-top applications preferred
  • Experience of online trading platforms and knowledge of MT4 platform preferred
  • Exceptional communication skills
  • Commitment to delivering an unparalleled support experience to clients
  • Able to deliver to tight deadlines under pressure
  • Able to identify & prioritise opportunities as they arise
  • Positive & collaborative team player
  • Excellent organisational & time management skills
  • Sets & consistently meets high standards
  • Integrity
  • Competitive remuneration packages
  • 13th Salary
  • Private Medical Insurance
  • Annual Gym Membership
  • Highly engaged, ambitious and friendly team environment
  • Modern offices in a prime and prestigious location
  • Career incentives and growth opportunities within the company
Job Summary
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    19 October 2020
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    Full Time
  • NC920729
  • +357 25 342720
Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.

To apply for this position, please email your CV to Nikoletta Constantinou, quoting the above job reference or call +357 25 342720 for further information.

Send us Your CV