Job Details

 
 

IT

Location: Cyprus, Limassol Reference: RP915115 Date Posted: 04/09/2018

Technical Support Assistant - Fintech - IT - Limassol - Cyprus

On behalf of our client a leading developer of software applications for financial market trading, GRS are seeking a Technical Support Assistant to join their growing Limassol based team. The ideal candidate will have 1 to 2 years IT Helpdesk experience, however recent graduates with strong academics will also be considered. If you are looking to work for a company that work at the forefront of Financial Technology, and have the necessary skills and experience, then this Limassol based Technical Support Assistant role could be for you.

MAIN DUTIES AND RESPONSIBILITIES

  • Serving as the first point of contact for customers seeking technical assistance via the telephone, email or live chat.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Monitor and reply to all incoming technical support tickets.
  • Answer frequently asked questions via telephone, email and live chat.
  • Direct unresolved issues to the next level of support personnel.
  • Record events and problems and their resolution in logs
  • Assist in internal departmental workload.

CANDIDATE PROFILE

  • University degree in Computer Science, Technology, Engineering or a related field.
  • Solid mathematical understanding.
  • Ideally 1 to 2 years’ experience in an IT Helpdesk role, however recent graduates with strong academics will be considered
  • High level of computer literacy and excellent knowledge of prevailing software web based technology.
  • Windows OS administration experience.
  • Excellent written and verbal command of the English language.
  • Prepared to work shift patters to 23:00 latest.
  • Capacity to learn quickly as the successful candidate will participate in very intensive training; and your knowledge will have to be continuously updated.
  • Skill in giving explanations and provide reasoning often to to non-technical personnel.
  • Ability to work as part of a team.
  • Demonstrate great attention to detail.

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to. 

Job details:

Job Title: Technical Support Assistant - Fintech - IT - Limassol - Cyprus
Location: Cyprus, Limassol
Telephone: +357 25 342 720
E-mail: ross@grsrecruitment.com
Reference number: RP915115

Submit your cv for this job

 

If you are interested in the above position please send your CV to Ross Pitman at the following email address ross@grsrecruitment.com or contact me by phone +357 25 342 720 quoting the above reference number.

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