Job Details


Banking / Finance

Location: Malta, Malta Reference: KR914207 Date Posted: 14/07/2017

Head of Operations - Financial Services - Malta

My client, one of the most bespoke high-end lifestyle management and payment service groups in the world are seeking an experienced Head of Operations to join their global network. As a financial institution providing financial products and services to clients in Malta and EU, it is an exciting opportunity for the right individual who is willing to learn and grow within a dynamic, high-end company. You for the overall leadership of the card operations team and will play a fundamental role in ensuring service levels are met alongside delivering a scalable and effective operation to meet future business needs.

Duties and responsibilities

  • Management of the day to day activities for the company's credit card Operations Group.
  • Leadership of all Operational staff including:
  • Inbound Customer contact center
  • Account/Relationship management of our commercial partners
  • Customer administration
  • Collections
  • Sales support
  • Overseeing the design and implementation of operations policies and procedures as well as development of enhancements to increase efficiency.
  • Cooperate with the Fraud Manager to manage Disputes & Chargebacks and acting as a backup in the Fraud Manager’s absence
  • Ensures compliance to the organization's financial and business strategies.
  • Serving as an escalation point for any customer enquiries and complaints that cannot be resolved at the Operational staff level.
  • Overseeing the collections process including the design and implementation of instructions and guidelines to ensure an effective and timely process.
  • Management of the operational headcount including; hiring, performance management, and training needs.
  • Work alongside the COO to deliver group wide projects as well as deputizing for the COO during periods of absence.3

Skills and abilities required:

  • Excellent background in operational and customer service management within a financial services operations function.
  • Strong knowledge of operational functions, systems, policies and procedures for Card Issuance.
  • Good Understanding of card association regulations (Visa, MasterCard) and their day to day requirements.
  • Good organizational, managerial and project management skills, excellent interpersonal, verbal and written communication skills
  • Demonstrable knowledge and experience in the design and implementation of operating procedures and processes ideally for credit card operations.
  • Ability to manage multiple tasks/projects and deadlines simultaneously

Please note, only shortlisted candidates will be contacted due to the high volume of applicants.

Job details:

Job Title: Head of Operations - Financial Services - Malta
Location: Malta, Malta
Telephone: +356 21 240 150
Reference number: KR914207

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If you are interested in the above position please send your CV to Kabir Rai at the following email address or contact me by phone +356 21 240 150 quoting the above reference number.

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