Job Details


Customer Services, Forex (FX)

Location: Cyprus, Limassol Reference: ET916311 Date Posted: 24/08/2018

Head of Customer Support - Forex / Customer Service - Limassol - Cyprus

On behalf of our client, a growing Forex company based in Limassol we are seeing a Head of Customer Support to join their team. The successful candidate will have prior experience as a Head of Customer Support and the ability to manage a team. If this is sounds like your next challenge and you believe that you have the required skills and experience, then this Head of Customer Support position would be a fantastic opportunity to work for a company who believes in building long term relationships.


  • Organisation and coordination of Customer Support Department workflows
  • Reviewing and updating existing KYC, AML and Risk Management procedures, in close cooperation with the company's Compliance Department
  • Responsible for training and development of the support department
  • Work closely with the management team to align customer service department policies and systems with the company's objectives
  • Oversee customer issues and ensure effective and long-term problem resolution
  • Develop and implement procedures pertinent to the effective and efficient running of the Customer Service Department
  • Obtain and evaluate all relevant information to handle client inquiries correctly
  • Record details of all client inquiries, comments, and complaints
  • Introducing, presenting and promoting the company's products and services
  • Handling customer complaints or any other support related incidents


  • Degree holder in Business, Finance, Economics or any other relevant field
  • At least 2 years of previous experience in a Head of Customer Support role in the FX industry
  • Fluency in English is a must
  • Other additional languages will be considered advantageous specifically German and/or Italian
  • Basic or Advanced CySEC examination will be considered an advantage
  • Strong team player with excellent interpersonal skills
  • Passionate and self – motivated to achieve personal, team and corporate objectives

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.


Job details:

Job Title: Head of Customer Support - Forex / Customer Service - Limassol - Cyprus
Location: Cyprus, Limassol
Telephone: +357 25 342 720
Reference number: ET916311

Submit your cv for this job


If you are interested in the above position please send your CV to Elena Tambouri at the following email address or contact me by phone +357 25 342 720 quoting the above reference number.

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