Job Details

 
 

IT

Location: Cyprus, Limassol Reference: NK915222 Date Posted: 01/03/2018

Customer Support - IT - Limassol - Cyprus

Our client is a global leader, providing trading solutions for active day traders as well as traders that are new to the forex market. They offer their clients cutting edge trading platforms and their mission is to provide traders with the lowest spreads possible during all market conditions. They have invested heavily in technology and establishing strong relationships with the largest and most reliable liquidity providers. This reputable organization is now looking for Customer Support to expand their team.

MAIN DUTIES AND RESPONSIBILITIES

  • Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
  • Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
  • Analyzing and investigating trades.
  • Maintaining the company’s high standard of client communication.
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
  • Handling complaints professionally and courteously.
  • Working a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.

CANDIDATE PROFILE

  • Fluent in verbal and written English to business standard.
  • Enthusiastic and ‘can do’ approach to customer service.
  • Ability to remain calm and focused in a fast paced environment.
  • Previous experience in a similar role considered an advantage.
  • A broad understanding of financial markets and trading, preferably with foreign exchange.

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to. 

Job details:

Job Title: Customer Support - IT - Limassol - Cyprus
Location: Cyprus, Limassol
Telephone: +357 25 342 720
E-mail: nicole@grsrecruitment.com
Reference number: NK915222

Submit your cv for this job

 

If you are interested in the above position please send your CV to Nicole Kazamias at the following email address nicole@grsrecruitment.com or contact me by phone +357 25 342720 quoting the above reference number.

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